How can we improve the Narrative Experience?

Welcome to the Narrative Suggestion Board!

If you are a Narrative Clip user, I hope you’ve enjoyed using our Clip so far!

With effect from 13 March 2016, We will be temporarily suspending this suggestion board. We are currently in the process of shipping all our pre-orders rapidly and we would like to focus our efforts on providing better personal support to our users over email.

If you are having issues with your Clip, the most effective manner would be to check our Narrative Care Knowledge Base at http://care.getnarrative.com, which is full of information. If you are still unable to find a solution, then please feel free to reach out to us via the care website.

Thank you for your understanding!

I suggest you ...

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  1. Write to your customer to appologize when you are 4 month late in your delivery

    You should have a customer service... follow your orders, write when you are late, and show some courtesy towards your clients.

    74 votes
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    • Update customers weekly until their narrative clip 2 ships.

      Update the United States customers weekly until the narrative clip 2 has been certified by the FCC and have started shipping. It's good customer service to keep your customers informed and on Twitter you say to go to the shiptheclip blog, but that's not answer when you don't have recent (as in weekly updates to share). On the blog you tell everyone to go check the last post at this point is from the 8th of March, but today is the 23'rd of March. You need to keep your customers better informed, and better yet I'd like to know the…

      12 votes
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      • Make Canada a priority for shipping - a nation of early adopters. We adopt early but seriously, I am starting to lose interest with a lack

        Make Canada a priority for shipping - a nation of early adopters.

        We adopt early but seriously, I am starting to lose interest with a lack of meaningful updates. I've generated a ton of interest with my Clip 1. I have quite a number of people interested in Clip 2 and NOTHING to show them. They keep asking. A lot of grappling people from tournaments etc. It's a big market. Ship the darn thing so I can demo it.

        1 vote
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        • Get your act together before customers in North America demand a refund.

          Ship the Narrative Clips already. Bribe the FCC guys with hookers. Just get it done.

          3 votes
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          • ship to South Africa

            I've had a look at the countries you do ship to, and I can't believe South Africa isn't on the list. I know our post office sucks, but most online retailers (including Amazon) use the plethora of private deliveries. I'll check back in a few months.

            1 vote
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            • How about giving out discounts since you lied about shipping dates?

              Since you lied about US shipping dates, telling us that it would ship in 8 to 10 weeks when you didn't and still don't have legal permission from the FCC to do so, how about saying sorry by offering a discount to everyone you lied to. Some of us were hoodwinked by false shipping schedule and lack of accurate information when we placed an order. Refunding part of the purchase cost of this camera on a chip might be a good idea and a possible way to redeem your reputation as a company. Or, you could continue to keep everyone…

              1 vote
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              • 6 votes
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                • Try being more transparent with your customers

                  If you have no idea when the Narrative 2 will ship then just come out and say it. Telling everyone that your trying your best and that they will ship soon isnt going to cut it. Maybe try sending out an email every now and then updating us on the current status of everything. Even if its still up in the air just email out and say "the FCC is slow and lame and we still have no date for you". At least then people could lower their expectations so they don't get angry. I think a good amount of…

                  4 votes
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                  • Create a pin instead of clipping the device

                    Considering because of womens' clothes design, sometimes, it is hard to find somewhere to clip it on.

                    Besides this, more accessory please, protection case, sticker design, control remote, and update on the camera resolution as well.

                    looking forward to the new generation of this amazing device

                    13 votes
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                    • Consider cranking up global sales by considering applying for HAX Boost program ?

                      Consider cranking up global sales by joining us at the HAX Boost program in October ? www.hax.co if you haven't already !!

                      1 vote
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                      • Have my pictures saved locally. It's been over a year since I've given you $280 and your product doesn't work !!

                        Have my pictures saved locally. It's been over a year since I've given you $280 and your product doesn't work !!

                        1 vote
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                        How can we improve the Narrative Experience?

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