How can we improve the Narrative Experience?

Welcome to the Narrative Suggestion Board!

If you are a Narrative Clip user, I hope you’ve enjoyed using our Clip so far!

With effect from 13 March 2016, We will be temporarily suspending this suggestion board. We are currently in the process of shipping all our pre-orders rapidly and we would like to focus our efforts on providing better personal support to our users over email.

If you are having issues with your Clip, the most effective manner would be to check our Narrative Care Knowledge Base at http://care.getnarrative.com, which is full of information. If you are still unable to find a solution, then please feel free to reach out to us via the care website.

Thank you for your understanding!

I suggest you ...

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  1. You should provide function to cancel customer's order. I really want to cancel my order since you are so unkind on my order and delivery.

    You lier! Give back my money. I do not need the Clip. How to cancel my money and get my money back.

    1 vote
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      1 comment  ·  Admin →
    • Trigger photo and video with t the flic wireless button

      The flic Bluetooth button is optimal to trigger photo and video.

      1 vote
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      • Answer customer care emails

        So not answering customer care emails after 4 days is only confirming that your company doesnt work

        1 vote
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        • What kind of excuse will you come up with, you should inform us openly on your problem.

          Don't just give us excuses, your customers need the truth

          1 vote
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          • Make it possible to buy a bunch of Narrative Clip 2 interchangeable mounts for experimental designs...

            Make it possible to buy a bunch of Narrative Clip 2 interchangeable mounts, (just the plastic connecting part), for experiments. That small piece of plastic should not be to expensive to produce, and it would encourage us to experiment further with inventive ways to use the clips. Some extra material should be added on so there is some material to drill/glue/cut into. A small bag of 10 or so should be sufficient. I have some ideas!

            1 vote
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              1 comment  ·  Admin →
            • 90 degree rotation clip.

              I would like to see a 90 degree rotation clip. This would allow easy portrait or landscape use, which at mo is really annoying. It could be a clip with a ball socket which would allow rotation and tilting.

              7 votes
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                2 comments  ·  Hardware  ·  Admin →
              • Please add a sensible bulk download function to the web app.

                make it possible to "select all". To select to download full day or at least moments instead of single images. With EXIF data.

                1 vote
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                • Make Canada a priority for shipping - a nation of early adopters. We adopt early but seriously, I am starting to lose interest with a lack

                  Make Canada a priority for shipping - a nation of early adopters.

                  We adopt early but seriously, I am starting to lose interest with a lack of meaningful updates. I've generated a ton of interest with my Clip 1. I have quite a number of people interested in Clip 2 and NOTHING to show them. They keep asking. A lot of grappling people from tournaments etc. It's a big market. Ship the darn thing so I can demo it.

                  1 vote
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                  • Where the hell is my Narrative 2?

                    I posted this several weeks ago and received no response. Nor have I received any response via email or this web site.
                    The lack of communication is beyond frustration! You have had my 200 dollars for almost a year!
                    Order placed on May 21, 2015! What have I received in return? Nothing but hollow words. You have changed the delivery date at least three times. Now you are stating you are awaiting FCC compliance - it's beginning to appear as if you are running a scam. Please don't tell me to "contact us" care@getnarrative.com I only receive a canned response…

                    1 vote
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                    • ship to South Africa

                      I've had a look at the countries you do ship to, and I can't believe South Africa isn't on the list. I know our post office sucks, but most online retailers (including Amazon) use the plethora of private deliveries. I'll check back in a few months.

                      1 vote
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                      • Use glass, not plastic!

                        The plastic glass that covers the lens is very soft. After week of use is a demaged (I carry clip in a cloth bag).

                        1 vote
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                          1 comment  ·  Hardware  ·  Admin →
                        • How about giving out discounts since you lied about shipping dates?

                          Since you lied about US shipping dates, telling us that it would ship in 8 to 10 weeks when you didn't and still don't have legal permission from the FCC to do so, how about saying sorry by offering a discount to everyone you lied to. Some of us were hoodwinked by false shipping schedule and lack of accurate information when we placed an order. Refunding part of the purchase cost of this camera on a chip might be a good idea and a possible way to redeem your reputation as a company. Or, you could continue to keep everyone…

                          1 vote
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                          • Use the phone to start a video

                            Please allow us to use the phone to start a video (don´t need to double tap). Could be also good to see via the phone the picture that will be taken.

                            7 votes
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                            • Add option to not suspend clip 2 when photo is dark

                              I don't like that battery saving behaviour which suspends clip in case a photo is too dark. Please give us an option in settings to keep taking photos all the time even if photos are completely black. I am storing my photos locally and I can sort them programatically. Its easy. But suspending for 960 seconds (16 minutes) is not what I want.

                              3 votes
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                              • Servicio en español, por favor

                                Los españoles somos el segundo idioma del mundo. Tengo graves dificultades para manejarme

                                1 vote
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                                • Get your act together before customers in North America demand a refund.

                                  Ship the Narrative Clips already. Bribe the FCC guys with hookers. Just get it done.

                                  3 votes
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                                  • 1 tap : start recording video & another tap to stop recording the video, Narrative can still add a limit of 5 min to video records....

                                    Topic says it all, gives us more freedom to record videos of the length we want.

                                    We want longer videos then 30 seconds. I saw in your FAQ that it's actually 120 seconds max, my clip 2 it's firmware is updated and I still got the feature of max 30 seconds.

                                    Anyway : TAP --> start recording --> another TAP --> end recording

                                    thanks!

                                    6 votes
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                                      1 comment  ·  Admin →
                                    • Don't bill clients until you ship

                                      I need your camera. I work alone in a at times can be a dangerous job. I need your camera to help cover my butt. Please ship asap.

                                      5 votes
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                                      • video

                                        Narrative Clip 2 only can recording video 30 seconds....
                                        Why impose restrictions ?

                                        4 votes
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                                          1 comment  ·  Hardware  ·  Admin →
                                        • Link all pictures taken directly to google photos

                                          Please upload my pictures taken directly to my google photos account. Nothing will be lost

                                          3 votes
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                                          How can we improve the Narrative Experience?

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