How can we improve the Narrative Experience?

Welcome to the Narrative Suggestion Board!

If you are a Narrative Clip user, I hope you’ve enjoyed using our Clip so far!

With effect from 13 March 2016, We will be temporarily suspending this suggestion board. We are currently in the process of shipping all our pre-orders rapidly and we would like to focus our efforts on providing better personal support to our users over email.

If you are having issues with your Clip, the most effective manner would be to check our Narrative Care Knowledge Base at http://care.getnarrative.com, which is full of information. If you are still unable to find a solution, then please feel free to reach out to us via the care website.

Thank you for your understanding!

I suggest you ...

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  1. Write to your customer to appologize when you are 4 month late in your delivery

    You should have a customer service... follow your orders, write when you are late, and show some courtesy towards your clients.

    74 votes
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    • Add option to not suspend clip 2 when photo is dark

      I don't like that battery saving behaviour which suspends clip in case a photo is too dark. Please give us an option in settings to keep taking photos all the time even if photos are completely black. I am storing my photos locally and I can sort them programatically. Its easy. But suspending for 960 seconds (16 minutes) is not what I want.

      3 votes
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      • Add Bluetooth Integration for transferring photos from Narrative directly to my iPhone

        I would like to be able to see the photos on my phone without needing to plug the Narrative into a USB charger. If "incomplete" files are a concern due to low battery life, perhaps it can be set to upload only if there is a certain percentage of charge available.

        25 votes
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        • Don't bill clients until you ship

          I need your camera. I work alone in a at times can be a dangerous job. I need your camera to help cover my butt. Please ship asap.

          5 votes
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          • Update customers weekly until their narrative clip 2 ships.

            Update the United States customers weekly until the narrative clip 2 has been certified by the FCC and have started shipping. It's good customer service to keep your customers informed and on Twitter you say to go to the shiptheclip blog, but that's not answer when you don't have recent (as in weekly updates to share). On the blog you tell everyone to go check the last post at this point is from the 8th of March, but today is the 23'rd of March. You need to keep your customers better informed, and better yet I'd like to know the…

            12 votes
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            • 90 degree rotation clip.

              I would like to see a 90 degree rotation clip. This would allow easy portrait or landscape use, which at mo is really annoying. It could be a clip with a ball socket which would allow rotation and tilting.

              7 votes
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                2 comments  ·  Hardware  ·  Admin →
              • 16 votes
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                • Voice-Activated Audio Recordings

                  Low-power, voice-activated.
                  Record every loving conversation and joke of every day. Video is too data intensive for this.
                  Searchable transcriptions.

                  Audio recordings of sweet nothings said with my significant other are some of our most prized possessions. I'd like to have more.

                  15 votes
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                  • Make Canada a priority for shipping - a nation of early adopters. We adopt early but seriously, I am starting to lose interest with a lack

                    Make Canada a priority for shipping - a nation of early adopters.

                    We adopt early but seriously, I am starting to lose interest with a lack of meaningful updates. I've generated a ton of interest with my Clip 1. I have quite a number of people interested in Clip 2 and NOTHING to show them. They keep asking. A lot of grappling people from tournaments etc. It's a big market. Ship the darn thing so I can demo it.

                    1 vote
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                    • Get your act together before customers in North America demand a refund.

                      Ship the Narrative Clips already. Bribe the FCC guys with hookers. Just get it done.

                      3 votes
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                      • 1 tap : start recording video & another tap to stop recording the video, Narrative can still add a limit of 5 min to video records....

                        Topic says it all, gives us more freedom to record videos of the length we want.

                        We want longer videos then 30 seconds. I saw in your FAQ that it's actually 120 seconds max, my clip 2 it's firmware is updated and I still got the feature of max 30 seconds.

                        Anyway : TAP --> start recording --> another TAP --> end recording

                        thanks!

                        6 votes
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                          1 comment  ·  Admin →
                        • Tell us how many Clip 2s have been shipped and how many preorders remain to be filled?  

                          Narrative,

                          Could you tell us how many Clip 2s have been shipped and how many preorders remain to be filled?  

                          It would help build a bit of confidence that the "4-8 week" timeline isn't a "the checks in the mail" type of response.  Per your posts in the “Narrative Clip 2 is here” forum , I emailed about my individual order and received the "4-8 week" response, which was very similar to what you have posted here and what George said he received for a status request on his individual order.

                          Both the Community Support Forum and Suggestion Board have multiple entries…

                          24 votes
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                          • Use the phone to start a video

                            Please allow us to use the phone to start a video (don´t need to double tap). Could be also good to see via the phone the picture that will be taken.

                            7 votes
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                            • Offer additional mounts

                              The concept of interchangeable mounts is great and it would be beneficial to many of us if you offered additional (optional) mounts. One that would be valuable to me is a mount that would be suitable on a sloping dashboard.

                              9 votes
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                                3 comments  ·  Hardware  ·  Admin →
                              • Ability to export a moments photos (or a selected group) as a time-lapse video?

                                When photos are set to a small interval, say 15 seconds, it would be nice to be able to export the result as a video. This could be done on the moment level, or by selecting images. This would allow us to share a video made up of photos (time-lapse) on platforms like Facebook and Instagram.

                                9 votes
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                                • Stop telling lies about delivery dates.

                                  You continue to claim that US orders will ship in 8 to 10 weeks yet we all know that this is false. This is no longer a kickstarter project where making false claims is commonly allowed. Since you do not have FCC approval, any claims of shipping time frames should be eliminated and you should apologise to everyone who made a payment under false pretenses. Admit your continued deception and put it to an end.

                                  5 votes
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                                  • You should provide function to cancel customer's order. I really want to cancel my order since you are so unkind on my order and delivery.

                                    You lier! Give back my money. I do not need the Clip. How to cancel my money and get my money back.

                                    1 vote
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                                      1 comment  ·  Admin →
                                    • This device needs more than 8gb of memory. How about a microSD slot with compatability to use from 2 to 128gb microSD cards.

                                      8gb of on-board memory is too small!
                                      Needs a microSD slot!
                                      32 and 64gb mincroSD cards are the norm.
                                      Thnk toward the future.. it should work with 2 to 128gb cards.

                                      8 votes
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                                      • Link all pictures taken directly to google photos

                                        Please upload my pictures taken directly to my google photos account. Nothing will be lost

                                        3 votes
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                                        • Trigger photo and video with t the flic wireless button

                                          The flic Bluetooth button is optimal to trigger photo and video.

                                          1 vote
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                                          How can we improve the Narrative Experience?

                                          Feedback and Knowledge Base